FAQ
What is your cancellation policy?
- You can cancel or amend your tour up to 24 hours in advance of the tour’s first departure time.
- Cancellations and amendments must be made by email.
- We refund 100% of the amount received. Please note that any card or bank processing fees applied by your payment provider are outside of our control and are non-refundable.
- Late arrivals, missed departures, and no-shows are not eligible for a refund.
- We recommend checking whether your travel insurance covers missed tours or late cancellations.
For private tours, please see the separate cancellation policy listed under the *Private Tours* section.
