FREQUENTLY ASKED QUESTIONS

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What type of vehicles do you have?

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All vehicles are touring specification coaches ranging from 4, 9, 23, 53, 55, 59 and 63 seat luxury vehicles. We do not use vans or shuttle buses.


Do you have WiFi on the coach?

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Yes, we offer free 4G WiFi on board all our coaches so you can post your pictures of the day while you travel!


Do you cancel tours due to low numbers?

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We have never cancelled a tour in the history of the company due to a lack of numbers and never will. On occasion, in exceptional weather circumstances, a tour might have to be cancelled. In such a situation a full refund is granted.


What do I need to bring?

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All weather clothing and a smile on your face. For specific details, check out the individual page of the tour you’ve booked.


Will food be provided?

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Unfortunately, food cannot be provided, but we offer rest stops where food can be purchased. You are also invited to bring your own food. Please note however that hot food is not allowed on any of our buses.


Are the attractions included in the price?

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Yes, all attractions are included in the price of the ticket unless otherwise stated on the individual tour page.


Will I get my money back if I cancel?

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Our cancellation policies change dependent on which type of tour you’ve booked. You can find the individual cancellation policy for each tour on the experience pages. Note that tickets for events or attractions are non-refundable as well as airport transfer services.


What if I want to cancel my day tour from Dublin?

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For single day tours from Dublin, cancellations 48 hours or more prior to departure date, a 15% administration fee will be imposed. For cancellations less than 48 hours prior to departure date or no-show 100% of the total amount will be charged.


What if I want to cancel my day tour from Belfast?

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For single day tours from Belfast, cancellations made 72 hours or more prior to departure date: 10% administration fee will be imposed. For cancellations less than 72 hours prior to departure date or ‘no-show’: 100% of the total amount will be charged.


What if I want to cancel my 2 day tour from Dublin?

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For 2 day tours from Dublin, cancellations made 7 days or more prior to departure date, you’ll get a 100% refund. If you make your cancellation 72 hours or less (up to 7 days) you’ll receive 50% back due to the booking of rooms.


What if I want to cancel a private tour?

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For private tours, cancellations made 7 days or more prior to departure date, you’ll get a 100% refund. If you make your cancellation 72 hours or less (up to 7 days) you’ll receive 50% back due to the booking of rooms.


What happens if I don’t return to the bus on time?

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We always make sure that the departure time is clearly communicated to our guests before they leave the coaches so there is no misunderstanding or delays. We will wait for you for a maximum of 5 minutes before we will have to leave you behind. In that case, you would be responsible for making your own way back to Dublin. We ask for your understanding in this matter as we are also responsible for our other guests who expect to receive a tour as scheduled and the time schedule needs to be adhered to for everyone’s enjoyment.


Will there be toilets on the coaches?

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Our coaches do not have toilet facilities. We assure you that you’ll never be in the coach longer than two hours and we make frequent rest stops throughout the day.


Will a passport be required on the Northern Ireland tour?

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No! There aren’t any borders or customs between Northern Ireland and Ireland.


Do you offer tours in any other languages than English?

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At this time our tours run uniquely in English. If you would like to organise a tour in your native language, please book a private tour and let us know about your requirements when booking.


Do you know of anywhere I can keep my luggage while I’m out on a tour?

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Yes! We offer a luggage storage service so that you don’t have to worry about your luggage while you’re out exploring! To find out more, visit our Luggage Storage page.



Do you have any recommendations of where to stay?

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Being a local Dublin tour operator, we know the best places to stay! We’ve got something for every budget, check out our Accommodation Recommendations page here.


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